Public Relations
At GX Float Corp, we work in a difficult and often controversial business. With our large volume of sales each day, the majority of customers are satisfied with our products and the quality of service we provide. That said, as in any business, there will be a percentage of people who are not happy with the products or services that they have purchased. Some people purchase our products with unrealistic expectations. Others don't read our offers or terms of service closely, and are confused about our pricing structure. We are committed to all of our customers - not just those who are happy with what we do. We also want to be fair to those that are in some way displeased. Due to this, we want to explain exactly how our business works and what we do to help make every experience with us as positive as possible.

Our Business Model
Our business model is based on a "trial offer" sales structure. We feel this gives customers a chance to evaluate our products or services before they make a commitment to become a regular customer.

From the day that his/her trial is ordered, the customer has 15 days to use the applicable products and contact us and cancel their membership if they decide those products are not right for them. Our contact information is made readily available on our website.

If the customer does not contact us and cancel his/her membership before the end of his/her trial period, we bill him/her the regular monthly product or service price. These material terms of the product or service offer, along with applicable pricing and billing frequency, are clearly stated on the main order page of our website.

Contacting Us
We want to be sure that customers can contact us conveniently whenever they have a question or concern. They can do so seven days a week online through our support sites. If they would rather not talk online, they can contact us by telephone. We've managed to staff our customer service center so that even during peak hours, most people are not put on hold for excessive periods of time.

Feedback Handling
We listen to our customers. Whenever a customer contacts us and lets us know that they think we could be improving our advertising practices in some way, we try to review their suggestions, discuss them internally and decide if we can use that information to improve our offerings. Obviously not all ideas are helpful, but when a customer has a good idea, we are ready to listen.

Complaint Handling
When complaints are filed with the Better Business Bureau or some other regulatory agency, we attempt to respond quickly, honestly and with full integrity. Such responses can take time to complete, as there is often a legal process involved, but we try to resolve complaints as quickly and fairly as possible for everyone involved.

Additional Concerns
If any member of the public or the media has any additional questions or concerns about our products, services or business practices, we would like to address them immediately. Simply contact us at info@herbalcolonpro.com or by phone at 1-800-536-9026 and we will respond to you as soon as possible.